Common queries answered

Frequently asked Questions

Add your desired products — whether cigarettes, IQOS devices, HEETS, or JUUL — to your cart and proceed through the secure checkout process. Once payment is complete, you’ll receive a confirmation email with a tracking number to follow your shipment.

We provide a full selection of:
• Cigarettes: Marlboro, Camel, Dunhill, Parliament, and more.
• IQOS devices and accessories: Iluma, Duo, chargers, holders.
• HEETS and TEREA sticks: all available flavors.
• JUUL kits and pods: devices and cartridges.

View our complete catalog

We ship worldwide, including the USA, Canada, UAE, Germany, Saudi Arabia, Australia, and over 50 other countries.

• Express shipping (Next‑Day) is available in major regions.
• Standard shipping usually takes 2–5 business days.
If your package doesn’t arrive within 30 days, we’ll resend it or issue a full refund.

All orders are shipped in discreet, unbranded packaging for maximum privacy and protection.

We accept:
• Cryptocurrency (Bitcoin, Ethereum, USDT and others)
Amazon Gift Cards
These options are secure and convenient for international customers.

Yes. All our products — from cigarettes to heated tobacco systems — come directly from manufacturers and licensed distributors.

Absolutely. We work exclusively with licensed suppliers and adhere to all applicable tobacco regulations. Learn more on our Tobacco Licenses & Legal Compliance page.

If your order doesn’t arrive within 30 days or is damaged in transit, we’ll resolve the issue immediately: either refunding your payment or reshipping your items free of charge.

Yes. We sell only to customers aged 21 years and older.

📧 Email: support@heat‑tobacco.com
📱 Live chat: available on our website — we typically respond within 24 hours.

🔗 Useful Links:
Cigarettes Catalog
IQOS Devices & HEETS
JUUL Kits & Pods
Tobacco Licenses & Legal Compliance
Shipping & Refund Policy

💡 Why choose us?
• ✅ Authentic products from licensed suppliers
• ✅ Duty‑free prices — save up to 30%
• ✅ Fast worldwide delivery
• ✅ Discreet packaging and full privacy

Free or Express shipping

On all orders

Easy returns

Just contact us

International Warranty

Offered in the country of usage

100% Secure Checkout

Amazon GiftCards / Crypto