At Heat-tobacco.com, we are committed to ensuring a safe and satisfying shopping experience for every customer.
Our refund and return policies are designed to be clear, transparent, and customer-friendly.
1. Refunds and Reshipments
• If your order is not delivered within 40 business days after shipment, we will offer you a free reshipment or a full refund.
• Lost shipments or parcels held at customs are also covered under this policy.
2. Return Conditions
• Due to health and safety regulations, opened tobacco products are not eligible for return.
• If your order arrives damaged, please contact us within 48 hours of receipt with photos of the issue.
3. How to Request a Refund
• Contact our team via the Contact Us page.
• Provide your order number and a brief description of the problem.
• Attach photos if needed to speed up the process.
Requests are reviewed and processed within 1–3 business days.
4. Exceptions
• We are not responsible for delivery issues caused by incorrect shipping information provided by the customer.
• We do not accept returns due to a change of mind after shipping.
5. Contact
Please reach out through our Contact Us page for any refund or reshipment requests.