Shipping Policy

Welcome to Heat-tobacco.com — where fast and secure delivery is our promise. We ensure every order is processed efficiently and shipped with complete discretion.

1. Order Processing
• Your order will be packed and shipped within 24–48 business hours once your payment is confirmed.
• You’ll receive a tracking number to follow your shipment in real time.

2. Shipping Partners
• We collaborate with trusted international delivery services.
• Shipping is available to most countries, including the USA, Canada, Europe, and CIS nations.

3. Delivery Timeframes
• USA & Canada: 14–21 business days.
• Europe: 10–15 business days.
• Other international destinations: 12–20 business days.

Note: Delivery time may depend on customs clearance and postal service schedules.

4. Order Tracking
• All shipments are trackable.
• We send tracking details by email right after dispatch.

5. Confidential Packaging
• Packages are sent in unmarked, neutral packaging to protect your privacy.
• No mention of product type or store name appears on the package.

6. Our Delivery Commitment

We offer the following for your confidence:
• Free reshipment if your order is stuck for 30+ days without updates.
• Refunds if reshipment isn’t possible.
• Shipping photos available upon request.
• Responsive customer support during the entire shipping process.

Still have questions? Don’t hesitate to contact our team — we’ll be happy to help.

Free or Express shipping

On all orders

Easy returns

Just contact us

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa