🚚 Shipping & Refund Policy
At Heat Tobacco, we know how important fast, reliable, and discreet delivery is for our customers. That’s why we’ve designed a shipping and refund policy that guarantees your peace of mind when ordering cigarettes, IQOS devices, HEETS, and JUUL pods worldwide.
🌎 Shipping Policy
We deliver to over 50 countries from our domestic warehouses in the United States, Europe, the Middle East, and Australia.
📦 Where We Ship
Our products are shipped worldwide, including:
✅ United States (warehouses in New York, Los Angeles, Miami)
✅ European Union (Berlin, Frankfurt, Paris)
✅ Middle East (Dubai, Riyadh, Kuwait City)
✅ Canada, UK, Australia, and more
All orders are shipped directly from the nearest domestic warehouse for faster delivery and reduced customs delays.
⏱️ Delivery Times
• Next‑Day Delivery: Available in major cities like New York, London, Dubai, and Sydney.
• Standard Shipping: 2–5 business days for most destinations.
• Every package includes a tracking number, so you can monitor your shipment in real time.
🕵️♂️ Discreet Packaging
We understand the need for privacy. All orders are packed in plain, unbranded boxes without any mention of tobacco products, ensuring your confidentiality at all times.
Learn more about our operations on the About Us page.
💸 Refund Policy
Your satisfaction is guaranteed.
✅ Refunds for Lost or Delayed Orders
If your package does not arrive within 30 days, we will:
• Reship your order free of charge, or
• Issue a full refund, whichever you prefer.
✅ Return Conditions
Returns are accepted under the following conditions:
• The product is unopened and in its original packaging.
• The return request is made within 14 days of delivery.
For assistance, please contact our support team at [email protected] or via the Contact Us page.
🚫 Non-Refundable Cases
• Opened or used tobacco products.
• Orders returned due to incorrect shipping addresses provided by the customer.
Learn about our licensing and compliance on the Tobacco Licenses & Legal Compliance page.
❓ Frequently Asked Questions (FAQ)
1. Do you ship to my country?
Yes! We deliver to over 50 countries, including the USA, UK, Canada, Germany, and UAE.
2. How do I track my order?
Once shipped, you’ll receive a tracking number via email.
3. What if my package is lost?
We guarantee a full refund or free reshipment for any package not delivered within 30 days.
4. Are there customs issues?
No. Orders ship from domestic warehouses, minimizing customs delays.
5. Do you offer discreet shipping?
Absolutely. Every order is packed in plain, private packaging.
🛡️ Shop With Confidence
At Heat Tobacco, we combine licensed global operations, secure payment methods, and customer-first policies to ensure a seamless shopping experience.
🔗 Useful Links
• Cigarettes Catalog
• IQOS & HEETS
• JUUL Products
• About Us
• Contact Us