📜 Terms & Conditions
Welcome to Heat Tobacco. These Terms & Conditions outline the rules and regulations for using our website, services, and purchasing our products. By accessing heat-tobacco.com, you accept these terms in full. Do not continue to use Heat Tobacco if you do not agree to all of the terms stated here.
1️⃣ Eligibility
Heat Tobacco sells tobacco products exclusively to individuals who are 21 years of age or older. By using our services, you confirm that you meet the minimum legal age in your jurisdiction for purchasing tobacco products.
2️⃣ Ordering and Payments
All orders placed on heat-tobacco.com are subject to acceptance and availability.
✅ Payment Methods:
We accept secure payments via cryptocurrency (Bitcoin, Ethereum, etc.) and Amazon Gift Cards. These methods ensure discreet and private transactions for our customers worldwide.
✅ Order Confirmation:
You will receive an email confirmation after placing your order. If you do not receive confirmation within 24 hours, please contact our support team.
3️⃣ Shipping and Delivery
We ship globally from our domestic warehouses located in:
• United States (New York, Los Angeles, Miami)
• European Union (Berlin, Frankfurt, Paris)
• Middle East (Dubai, Riyadh, Kuwait City)
• Canada, UK, Australia, and other regions
Delivery Times:
• Next‑Day Delivery: Available in select regions.
• Standard Delivery: 2–5 business days for most countries.
All orders include tracking numbers for real-time updates.
For details, see our Shipping & Refund Policy.
4️⃣ Returns and Refunds
We strive for complete customer satisfaction.
✅ If your order does not arrive within 30 days, we will either:
• Reship your order free of charge, or
• Issue a full refund.
For full details, refer to our Refund Policy.
5️⃣ Legal Compliance
Heat Tobacco operates as a licensed global tobacco retailer. We comply with international tobacco regulations and ensure that all products are shipped legally to countries where online tobacco sales are permitted.
Learn more on our Tobacco Licenses & Legal Compliance page.
6️⃣ Limitation of Liability
Heat Tobacco shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Customers are responsible for ensuring compliance with their local tobacco import laws.
7️⃣ Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Heat Tobacco operates its global headquarters in Dubai, UAE.
📞 Contact Information
If you have any questions about these Terms & Conditions, please contact us:
📧 Email: [email protected]
🌐 Contact Us
🔗 Useful Links:
• Cigarettes Catalog
• IQOS & HEETS Products
• JUUL Products
• About Us
• Privacy Policy