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📦 Track Your Order
At Heat Tobacco, we make it easy for you to track your order every step of the way. Whether your package is shipping from our domestic warehouse or international stock, you’ll have complete visibility and peace of mind.
🔍 How to Track Your Order
✅ Step 1: Check your email for a tracking number
Once your order has been processed and shipped, you’ll receive an email with your unique tracking ID and a link to monitor your delivery status.
✅ Step 2: Enter your tracking number above
🗒️ If you don’t see the tracking email in your inbox, please check your spam or promotions folder.
✅ Step 3: Still need help?
Our team is available 24/7 to assist you. Visit the Contact Us page or email us at [email protected].
🌎 Why Tracking is Easy With Heat Tobacco
In most countries, your order is shipped directly from a local warehouse, meaning:
• No customs delays
• Faster delivery times
• Tracking available as soon as your parcel leaves our warehouse
Learn more about our global network on the Our Warehouses & Offices page.
🛡️ Our Delivery Guarantee
✔️ Tracked Shipping: All parcels include tracking for full transparency.
✔️ Customer Protection: If your package is delayed or lost, we will reship your order or issue a full refund.
❓ Frequently Asked Questions (FAQ)
1. I didn’t get a tracking number. What should I do?
Please allow 24–48 hours after your order confirmation email. If you still don’t receive it, contact our support team.
2. My tracking status hasn’t updated. Is this normal?
Yes, tracking updates may take up to 24 hours to appear after dispatch.
3. Can I track orders shipped from domestic warehouses?
Absolutely. Orders shipped locally include full tracking from warehouse to your door.
🔗 Useful Links
• Cigarettes Catalog
• IQOS & HEETS Products
• JUUL Products
• About Us